Malnove News keeps you up to date and informed on what's going on in the Packaging and Packaging Solutions industry.
Stay up to date with "What's New" at Malnove by selecting any one of the drop down selections below. We love to share our experiences and bring them to you in the most concise and formal way possible. Our news section not only keeps you up to date on what going on at Malnove, but also what's coming up in the near future. We hope you enjoy some of our most recent Press Releases as much as we like to bring them to you.
Malnove Helping to Feed Truck Drivers During COVID-19
April 3, 2020
When it comes to keeping the food chain flowing it would be impossible without truck drivers to move product from manufacturing facilities to local stores and food pantries. Across the country, many restaurants are closed while others may only offer drive through options. Most trucks can’t go through drive thru locations due to the size of their trucks, and the drive up windows are not allowing walkup traffic, which is putting a limit on drivers getting a healthy meal. Currently, many commercial truck drivers are filling huge gaps in emergency supply chains, and we all should be grateful.
Having been started by a World War 2 veteran, Malnove cares about our people, the community, and our country. Being an essential business, Malnove has taken many steps as an organization to keep our Associates safe while keeping our plants producing folding cartons in order to keep the food supply protected, and to allow our customers to ship product in a timely manner. After understanding the issues the truck drivers were having, we knew we had to do more to help. We reached out to J.B. Hunt, as well as our own customer base, to come up with a plan. We asked customers to donate product and we went out and purchased items in short supply to offer a care package to all truck drivers that ship our product. In every care package there are energy bars, cookies, other food options, water and a note thanking each driver for their dedication to the job, letting them know how much we appreciate what they do every day to help supply all of America.
Many across the nation are currently sheltered at home. Truck drivers ultimately are sheltered to their trucks due to the lack of available open resources, and the rules of not being in groups due to the COVID-19 virus. To all the men and women driving trucks across our nation, THANK YOU and stay safe.
A special thank you to Clif Bar, Little Dutch Boy, and Build Bar for your generous donations, and to the appreciation you have shown to the truck drivers servicing Malnove.
Executive Vice President of Sales, Malnove
Malnove Supports Truck Drivers
JBH Customers Step Up to Support Truck Drivers During COVID-19
March 30, 2020
As much of the nation’s workforce shelters-at-home to prevent the spread of COVID-19 (coronavirus), many others are doing necessary work tied to keeping Americans healthy, protected and supplied with necessary goods. Flattening the curve of the COVID-19 spread would be impossible without truck drivers to keep substantial amounts of medical supplies, food and household goods moving to hospitals, pharmacies, food pantries and stores.
To show their appreciation to the men and women who keep goods flowing through supply chains, many of J.B. Hunt’s customers are stepping up to make sure truck drivers have the items they need most. Many items are still in short supply, and donations have helped keep drivers healthy and safe.
Social distancing can be tough when your job requires face-to-face interaction with multiple people. This makes items such as disinfecting wipes and hand sanitizer necessary to reduce the risk of exposure. Major retail customers and manufacturers are helping drivers prevent the spread by donating these items. It’s a win-win: Drivers can continue delivering safely, while retailers can restock shelves and replenish supplies.
Perhaps one of the biggest inconveniences for truck drivers during the current health crisis is access to food. Many restaurants are closed for dine-in service at the directive of state and local authorities, leaving only drive-thru or carry-out options. For truck drivers, drive-thru and carry-out services may not be possibilities due to truck size limitations or available parking spaces. Several J.B. Hunt customers have stepped up to offer drivers bottled water and convenient snacks to help supplement the lack of meal choices.
The closure of some truck stops and interstate rest stops has left even fewer options than normal for drivers to safely and legally park trucks. This is always a challenge for drivers, but these new restrictions on parking have made rest periods and breaks even more of an issue. Some of J.B. Hunt’s customers have recognized this need, allowing drivers to park their trucks at warehouses and distribution centers to take rest breaks.
Commercial truck drivers are filling huge gaps in emergency supply chains and customers are grateful. Beyond providing basic necessities, they are sharing tokens in other ways. For instance, leaders for one J.B. Hunt customer sent formal thank-you notes to drivers for their dedication to the job. Our country owes a debt of gratitude to its truck drivers who are delivering so much more than consumer goods. They are delivering trust, reliability, and service at a time when all are in short supply.
We thank the following for the generous donations they have made and appreciation they have shown to our drivers and other front line employees during this difficult time: Berry Plastics, Clorox, Family Dollar, General Mills, Kimberly Clark, L’Oreal, Malnove Packaging Solutions, Ocean Spray, Target, The Home Depot, Tyson Foods.
Managing our Business During COVID-19
March 27, 2020
The purpose of this letter is to communicate to you, our valued customer, on how we are managing our response to COVID‐19 and more importantly the steps we are taking to ensure we continue to meet your needs. I want to reassure you that Malnove is here to meet the challenges we all face and share the steps we can both take to ensure we continue to help you during this time. This pandemic impacts both our businesses and with these unique challenges it is vital we manage through them together.
This letter will touch on:
• Managing demand to capacity to service your business
• Understanding consumer behavior during a pandemic
• An update on Malnove’s workforce and operations
Managing demand to capacity to service your business
We produce and sell products that are essential and critical to everyone’s daily lives, and reliable production has never been more important than now. COVID‐19 has presented an unprecedented set of demand dynamics. We have experienced demand increases over the past few weeks for cartons that service food packaging and containers, and those that support pharmaceutical and medical end uses. With your cooperation, we are choosing to add volume to orders because of the critical nature of supplying cartons for the essential needs our industry services. But in doing so, we also understand the importance of delivering on time and complete with the high quality and customer service you have come to expect from Malnove. I welcome your feedback on how we’re managing this balance and open to ways we can improve.
In preparation for state and local directives, we proactively transitioned all employees who can work from home to do so as part of our risk mitigation plan. Our customer service and estimating teams therefore have moved from their offices in Jacksonville, Omaha and Clearfield, into their homes. I trust the service you are receiving remains focused and attentive. I am confident from our increased communications that the team is committed to the challenge. For us to best meet your needs, please be proactive in communicating with your sales and customer service representative how you see your mix and volume needs changing in the coming weeks and months so we can modify our fulfillment processes accordingly. This will allow us to balance all our customers needs to ensure together we can meet each other’s and the nations expectations.
Understanding consumer behavior during a pandemic
We know that COVID‐19 will drive acute changes in consumer behavior for the immediate future but will also have longer term impacts. When we consider the six phases of consumer behavior Nielsen identified during a pandemic (see below) we are squarely in Phase 4. For every market segment negatively hit by the impacts of COVID‐19, there are others that are seeing an increase in demand.
What comes next, if we consider Phases #5, could be an easing of supply chain pressures. To the extent we can effectively manage our way through Phase #3 and #4 by predicting when “Pantry Preparation” and the “Quarantined Living Preparation” buying will end as people live off what they have procured, we will be in a better position to improve our responsiveness and flexibility.
Incorporating feedback from our customers and sales team, we are doing a deep dive into understanding what indeed will come next for our businesses because of how consumer behavior might change over time. I encourage you to contact your sales and customer service representative to share your insights on how you see the market dynamics shifting. Through these discussions, we will be better be able to plan and forecast business developments with you. The goal, working together to ensure we are not over-producing through phases #4 and #5 as demand pressure lessens and are best positioned for success as we enter the new normal.
Malnove’s workforce and operations
Malnove is actively engaging with federal, state, and local government officials due to the essential and critical nature of our workforce and operations. Note that the U.S. Department of Homeland Security identified critical, essential infrastructure workers during the coronavirus and our industry is identified under more than one category. We are also working with local and state governments, along with industry trade groups, to ensure that we can continue performing our critical role and providing our essential products.
At the same time, we have implemented a comprehensive risk mitigation plan across all our facilities that includes enhanced sanitation procedures; sick leave; travel, and visitor and meeting policies and procedures. We are focused on ensuring continuous operation of our facilities to service you during increases in demand. Further, we are in daily communications with our suppliers of critical raw materials to ensure there are no interruptions. We are in a fortunate position of having numerous key paperboard suppliers domestically and globally that allow us to mitigate risks and ensure Malnove and our customers will have access to inventories when needed. This is what should give you comfort and what makes Malnove different.
I am confident we will get through this period in our history, and forge even more meaningful friendships and business relationships.
I welcome your feedback. Thank you.
COVID-19 Customer Communication
To Our Valued Customers,
As we continue to monitor Coronavirus (COVID-19) developments closely, the health and well-being of our associates, customers, and their employees is of utmost importance to us.
As a critical partner to your business, we also understand that limiting any impact this health event could have on our service to our customers is imperative. We are very focused on our preparedness efforts to maintain a safe work environment for our associates, and to sustain our business operations.
To update we have activated our Business Resiliency Plan (which will be reviewed as conditions change) which includes:
- We have created a COVID-19 task force
- Communications will be posted under news on our website
- We have verified supply chain and equipment redundancies
- We have reached out to all of our suppliers to confirm their plans and any supply risks. We also have reached out to suppliers to set up a plan for backup resources for all raw materials including items that could be a supply risk.
- We are enabling work from home capabilities within impacted regions
- Limiting all non-essential business travel
- We have provided our associates with information and best practices to prevent the spread of any illness including focused efforts on handwashing and hygiene
- We have a phased response plan covering an Internal Emergency Response Plan, Contagion Prevention Policy, Order Processing for Emergency Situations, and the CDC Risk Assessment Protocol.
- We have a plan in place to move business to other facilities when necessary to help meet customer demand and in case of a short term manufacturing plant shutdown
- We have created a Cleaning SOP for Cleaning Services Providers for increased sanitation processes.
- We are reviewing CDC and local Health Authority guidelines to help us in the decision making process.
- Fortunately we are FSSC 22000 compliant and have already in place many health, safety, and sanitation processes.
We will continue to monitor this situation and will make adjustments as necessary to ensure essential services remain operable when possible. For decades, Malnove has demonstrated unwavering support to our customers in past emergency situations, and in dealing with the present circumstances, we will continue to use every effort to deliver uninterrupted essential services to all of our customers.
If you have any questions please reach out to you Malnove Representative or call Caitlin Shier at 904-696-1658.
Executive Vice President of Sales, Malnove
Peter Hofmann, EVP Sales & Marketing
Malnove Holding Company, Inc.
Malnove Continuity Plan
While the risk to our Malnove Associates and operations remain low, we are undergoing the process of business continuity plans, supply chain redundancies and updating our internal Disaster Preparedness and Crisis Communication plans to support all of our customers with confidence.
In addition, we have developed a task force to monitor developments closely and we are addressing adjustments to our plans as necessary. We will do all that we can to continue business operations as normal while balancing the foundation of how we work – putting those around us first.
If you plan to bring customers or guests to a Malnove location, please be prepared to work through these guidelines with them:
Hygiene measures to contain the spread of a virus:
Wash hands regularly with soap or disinfectant. Scrub at least 20 seconds with the soap on before rinsing
Catch coughing or sneezing with the bent elbow or a handkerchief. Then, dispose of the handkerchief in the garbage.
Avoid shaking hands in daily contact. (Or wash hands/use sanitizer after all meetings involving handshakes)
We will be prepared to handle any disruption caused by COVID-19, and we are ensuring that our partners are confident in their contingency plans as well.
For specific questions about Malnove contingency or supply chain plans, please direct questions to Caitlin Shier, 904-696-1658.